Draft Performance Work Statement
Phase 1 Prototype — Verified Civic Platform (SOW1)
Agency/Jurisdiction [AGENCY / JURISDICTION]
Background
Governments require a verified operating system for digital societies that unifies national digital identity, trusted communications, verified communities, AI-assisted citizen services, and compliant digital payments. Modveon has demonstrated this architecture in live national deployment, with 100,000+ verified users, 200+ communities, and 1,000+ citizen support cases resolved at 100% resolution (97% AI-assisted). This Phase 1 engagement produces a clickable prototype scoped to the requiring agency's jurisdiction before committing to full production build.
Scope
This Performance Work Statement covers the fixed-price, 4–8 week Phase 1 prototype (SOW1: $50,000) for verified identity integration design, verified announcements and communities, an AI complaint center, a payments/operations concept, and a security review, for the requiring agency within [AGENCY / JURISDICTION].
Objectives
- Produce a clickable prototype demonstrating verified identity, verified announcements/communities, and an AI complaint center scoped to the Government's jurisdiction and existing identity infrastructure.
- Validate technical feasibility and integration requirements ahead of a Phase 2 production build decision.
- Establish a security and compliance baseline sufficient to inform production planning.
Tasks
4.1 Verified Identity Integration Design
The Contractor shall design federated sign-in against the Government's national identity system, mapping verified name, photo, and registered address to platform accounts for authorization and automatic community assignment, and shall document the design in an Identity Integration Plan.
4.2 Verified Announcements & Communities Prototype
The Contractor shall build a clickable prototype of gold-badged official announcements, government-activated megathreads with AI summaries, and national/hyperlocal verified communities mapped to real jurisdictions, including moderation and governance controls.
4.3 AI Complaint Center Prototype
The Contractor shall prototype conversational intake, AI classification and routing to the responsible department, unique case numbering, and case tracking to closure, demonstrating the government operations layer's triage and routing logic.
4.4 Payments & Government Operations Layer Concept
The Contractor shall document a concept design for compliant digital payments (wallets, disbursements, bill pay) and the government operations layer that summarizes, categorizes, and routes civic signals with append-only audit logging, for Phase 2/3 planning.
4.5 Security & Compliance Review
The Contractor shall document role-scoped access controls, audit logging design, and environment segregation approach, and shall identify security requirements applicable to production deployment.
4.6 Stakeholder Review & Acceptance
The Contractor shall conduct structured walkthroughs of the prototype with Government stakeholders, incorporate feedback, and deliver a final prototype package with a Phase 2 production build recommendation.
Deliverables
| Item | Quantity | Due Date |
|---|---|---|
| Identity Integration Plan | 1 | 2 weeks after award |
| Clickable Prototype — Verified Announcements & Communities | 1 | 4 weeks after award |
| Clickable Prototype — AI Complaint Center | 1 | 5 weeks after award |
| Payments & Operations Layer Concept Document | 1 | 6 weeks after award |
| Security & Compliance Summary | 1 | 6 weeks after award |
| Stakeholder Review Sessions | 2 | Weeks 5–7 |
| Final Prototype Package & Phase 2 Recommendation | 1 | 8 weeks after award |
Acceptance Criteria
| Task | Objective | Standard | AQL |
|---|---|---|---|
| 4.1 Verified Identity Integration Design | Ensure identity design meets Government authentication requirements | Identity Integration Plan accepted by COR within 2 weeks of award | No more than 1 revision cycle to reach acceptance |
| 4.2 Verified Announcements & Communities Prototype | Demonstrate core civic-layer user flows end to end | Prototype navigable through all primary announcement and community flows | Zero blocking defects at stakeholder review |
| 4.3 AI Complaint Center Prototype | Demonstrate AI-assisted intake, classification, and routing | Prototype demonstrates case creation, routing, and status tracking | Zero blocking defects at stakeholder review |
| 4.4 Payments & Operations Layer Concept | Provide credible Phase 2/3 planning basis | Concept document accepted by COR | No more than 1 revision cycle to reach acceptance |
| 4.5 Security & Compliance Review | Establish security baseline for production planning | Summary addresses access control, audit logging, and environment segregation | Zero unaddressed critical findings |
| 4.6 Stakeholder Review & Acceptance | Confirm prototype meets Phase 1 objectives before Phase 2 scoping | Final package formally accepted by COR | Acceptance within 8 weeks of award |
Period of Performance
| Period | Duration |
|---|---|
| Phase 1 Prototype (SOW1) | 4–8 weeks from date of award |
| Phase 2 Production Build (SOW2) | Scoped on Phase 1 findings, follow-on |
| Phase 3 Financial Utility Extension (SOW3) | Scoped, follow-on |
| Phase 4 National Digital Currency Extension (SOW4) | Scoped, follow-on |
Government-Furnished Information
- Point of contact and technical availability for identity system integration questions
- Existing branding, jurisdiction boundary data, and prior digital-service materials, if any
- Access to relevant non-sensitive jurisdiction/community reference data
- Applicable security and accessibility policy documents in effect at time of award
Security Requirements
- Role-scoped access controls and append-only audit logging on all prototype environments
- Environment segregation between prototype, staging, and any production-adjacent systems
- No production PII processed during the Phase 1 prototype without prior written Government authorization
- Independent penetration testing scoped and scheduled ahead of any Phase 2 production build
Place of Performance
Work shall be performed remotely from the Contractor's facilities, with on-site coordination as required at 524 Ramona St., Palo Alto, California 94301 and at [AGENCY / JURISDICTION] for stakeholder review sessions and acceptance walkthroughs.